Styku Knowledge Base
Create a Business Portal Account
Sign in
Measurement Quality
Getting Started
Installing the Styku Software
Account Creation
License Key
Set Up Your Scanner
Onboarding Overview
Preparing for launch
Security and Privacy
Software Update
Version 4.1
Version 4.3
Version 4.4
How to Scan
Scan Options
Clothing Requirements
Scan Posture
Weight and Height Requirements
How to Use the Styku Software
The Health Tab
Reports and Sharing
The Fitness Tab
Showing Progress
Navigating the 3D View
Open Profile
Profiles and Scans
Troubleshooting
Reports
Scanning Errors
Measurement Quality
Profile Info and Scan Data
Contact Styku Service
Replacement Parts
S400
Computer
Turntable
S100 Sensor
Measurements
Circumference Measurements
Body Composition
Progress Measurements
FAQ
Scanning
Sensor
Configuring Settings and Features
Software Language, Updates and Display
Marketing
Styku AI and Styku Phoenix
Scanner Hardware
Measurements and Units
Account and Privacy Controls
Turntable Settings
Reports and Sharing
Internal
Start Here
Test
Onboarding - Service
Leaderboard
Modsquad
Tier 1
Back to home
Styku Knowledge Base
Troubleshooting
Measurement Quality
Getting Started
Installing the Styku Software
Account Creation
License Key
Set Up Your Scanner
Onboarding Overview
Preparing for launch
Security and Privacy
Software Update
Version 4.1
Version 4.3
Version 4.4
How to Scan
Scan Options
Clothing Requirements
Scan Posture
Weight and Height Requirements
How to Use the Styku Software
The Health Tab
Reports and Sharing
The Fitness Tab
Showing Progress
Navigating the 3D View
Open Profile
Profiles and Scans
Troubleshooting
Reports
Scanning Errors
Measurement Quality
Profile Info and Scan Data
Contact Styku Service
Replacement Parts
S400
Computer
Turntable
S100 Sensor
Measurements
Circumference Measurements
Body Composition
Progress Measurements
FAQ
Scanning
Sensor
Configuring Settings and Features
Software Language, Updates and Display
Marketing
Styku AI and Styku Phoenix
Scanner Hardware
Measurements and Units
Account and Privacy Controls
Turntable Settings
Reports and Sharing
Internal
Start Here
Test
Onboarding - Service
Leaderboard
Modsquad
Tier 1
After a software update, my Styku software is no longer showing measurements, and is giving an error. How can I fix this?
Some customers have an older measurement set installed that is no longer compatible with the latest Styku software. Here is how to resolve this issue.
Step 1: Press the Settings button to open the Settings menu.
Step 2: Choose the "Measurements and Units" option.
Step 3: Press the Advanced tab.
Step 4: Log in using your administrator account.
Step 5: Choose the "Default Measurements" option.
Step 6: Choose the "Wellness" option to highlight it and select it.
Step 7: Press the "Set Default" button once it is selected.
Step 8: Reload scans to have them measure using this algorithm.
Learn how to open scans into the software here